FAQ

Domestic Shipping

Standard domestic shipping in the U.S. is $7.50. Hawaii and Alaska shipping cost is $8.95. Shipping prices to Canada are based on the total weight of the order. All other countries will ship via UPS and will vary in rates. Standard shipping orders take 2-3 business days to be processed and packaged before they ship.

International Shipping

UPS international orders cannot be shipped to a P.O. Box. If you chose this option and do enter a P.O. box, your order will be shipped via USPS Priority Mail International instead.

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

General Order Information

Orders cannot be changed, modified, or canceled after checkout. If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at info@beeleuboutique.com or call 916-224-5051 for assistance.

Beeleu Boutique is not responsible for delays with UPS shipping, international duties or custom charges, products that are lost or damaged in the mail (USPS will be responsible), products marked delivered by the post office (you will need to contact your local post office to obtain information regarding your package.

We are not responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at info@beeleuboutique.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To improve our website

We continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent

By using our site, you consent to our online privacy policy.

Returns

Please mail returns or exchanges to:

The Beeleu Boutique,LLC

ATTN: Returns

9093 Elk Grove Blvd. Suite 101

Elk Grove, CA 95624

The following items are all FINAL sale and cannot be returned.

- Holiday Items

- Swimsuits

- Accessories (including: Jewelry, Crystals)

- One Size Leggings

- Super Deals, Flash Sales, Clearance, and Items with Discounts of 25% or more

All returned items must still have the ORIGINAL TAGS on them.

• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

• Merchandise may be returned for ONLINE STORE CREDIT only within 14 days of delivery. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.

• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.

• Please allow 3-4 business days for our store to receive your return, and 5-7 business days for our return department to process your store credit.

• If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 5-7 business days after we receive the returned item.

• If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.

• If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email info@beeleuboutique.com before placing your order.

• If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $5 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.

Exchanges

Due to our limited quantities, we are unable to offer exchanges on any items. Returned merchandise will be processed for STORE CREDIT ONLY.

We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit cannot be applied to that new order that has been placed. Credit MUST be used for future purchases.

Defects or Problems With Your Order?

If you have received an item with any problems or defects, please contact our store within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

Damaged or Incorrect Items

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Tracking

All of our shipments include tracking and delivery confirmation. If your tracking information confirms that your item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate the issue. We cannot be held responsible for packages where tracking information states the package has been delivered to your order address.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

Carrier contact numbers:

USPS: 1-800-275-8777

International USPS: 1-800-222-1811

UPS: 1-800-742-5877